Cancellation & Refund Policy

Cancellation policy

• Free cancellation up to 7 days before check-in. 100% of the booking amount is charged for cancellations within 7 days of check-in or no-show.
• Some rates, such as non-refundable or promotional rates, have their own cancellation terms. The terms shown for your rate at the time of booking apply.

How to cancel or modify

• Email zenovillage@gmail.com or call +91 9947090031 with your booking ID.
• Bookings made through an online travel agent (OTA) must be cancelled with that agent, under its terms.
• Modifications are subject to availability and the rate on the new dates.

No-show and early departure

• If you do not arrive on the check-in date and have not cancelled, the booking is a no-show and the cancellation charge applies.
• No refund is given for early departure or unused nights unless agreed by the property.

Refunds

• Approved refunds are processed to the original payment method within 7 working days of cancellation. Your bank may take another 5–7 working days to credit the amount.
• If the property cancels your booking for any reason, you receive a full refund of the amount paid.