Terms & Conditions

These Terms & Conditions apply to all bookings made with Zeno Village 900 kandi wayanad through https://zenovillage.com. By making a booking you agree to these terms, our Cancellation & Refund Policy and our Privacy Policy.

Bookings and confirmation

• A booking is confirmed only when you receive a confirmation email with a booking ID.
• The person making the booking must be at least 18 years old and is responsible for all guests on the booking.
• Please check your booking details and contact us immediately if anything is incorrect.

Rates and taxes

• Rates are in Indian Rupees (INR) per room for the selected stay dates, unless stated otherwise.
• GST and other taxes are charged as per government regulations. Any change in tax rates applies at check-in.
• Extra beds, additional guests, meals and services not included in your rate plan are charged separately.

Payment

• Payment terms are shown at the time of booking. Unless you have paid online, the balance is payable at the property at check-in.

Check-in and check-out

• Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability and may be charged.
• All guests must show a valid government-issued photo ID at check-in. Foreign nationals must show a valid passport and visa.
• The property may refuse check-in if valid ID is not provided; the booking is then treated as a no-show.

Hotel policies

• Payment policy: Advance payment as per the booking terms confirms the reservation.
• Payment policy: Balance amount is payable at check-in.
• Payment policy: We accept cash, UPI, debit and credit cards.
• Payment policy: GST is charged as per government regulations.
• Child & extra bed policy: Children up to 5 years stay free when sharing existing bedding.
• Child & extra bed policy: Children 6–11 years are charged for an extra mattress and meals as applicable.
• Child & extra bed policy: Guests 12 years and above are charged as adults.
• Child & extra bed policy: Extra bed is subject to availability and charged extra.
• Guest ID policy: All guests must show a valid government photo ID at check-in (Aadhaar, passport, driving licence or voter ID). PAN card is not accepted.
• Guest ID policy: Foreign nationals must show a passport and valid visa.
• Guest ID policy: Check-in may be refused if valid ID is not provided.
• House rules: Early check-in and late check-out are subject to availability and may be chargeable.
• House rules: Smoking is not permitted inside rooms.
• House rules: Visitors are not permitted in guest rooms.
• House rules: Pets are not allowed unless confirmed in advance.
• House rules: Any damage to the property will be charged to the guest.

Cancellation, modification and no-show

Cancellations, modifications and no-shows are handled as per our Cancellation & Refund Policy and the cancellation terms shown for your rate at the time of booking.

Guest conduct

• Guests must follow the house rules and must not disturb other guests.
• Guests are liable for any damage to the property caused by them or their visitors.
• The property may ask guests to leave, without refund, for unlawful, unsafe or disruptive behaviour.

Liability

• The property is not responsible for loss of valuables not deposited with the front desk.
• The property is not liable for failure to provide services due to events beyond its reasonable control, such as natural disasters, government orders, strikes or utility failures. In such cases we will offer another date or a refund.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts where the property is located.

Contact

For any questions, contact us at zenovillage@gmail.com or +91 9947090031.