Privacy Policy

Zeno Village 900 kandi wayanad ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit https://zenovillage.com, make a booking, or stay with us. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

Information we collect

• Contact details: name, email address, phone number and postal address.
• Booking details: stay dates, room preferences, number of guests, special requests and booking history.
• Identity documents at check-in: a government-issued photo ID, as required by law. For foreign nationals, passport and visa details, which are reported to the authorities through Form C.
• Payment information: online payments are processed by our payment partner. We do not store your full card number, CVV, UPI PIN or net banking password.
• Technical data: IP address, browser, device and pages visited, collected through cookies and similar technologies.

How we use your information

• To confirm, manage and service your booking and stay.
• To process payments and refunds and to issue GST invoices.
• To meet legal obligations, including guest registration and reporting to police or other authorities.
• To respond to your requests and send booking-related messages.
• To send offers and updates only where you have agreed. You can opt out at any time.
• To improve our website, services and security.

Sharing of information

We do not sell your personal data. We share it only with:

• Payment gateways and banks, to process payments and refunds.
• Booking and channel partners, to manage your reservation.
• Service providers who run our website, email and property systems, under confidentiality obligations.
• Government and law-enforcement agencies, when required by law.

Data retention

We keep personal data only as long as needed for the purposes above or as required by law (for example, guest registers and tax records). After that it is deleted or anonymised.

Security

We use reasonable security practices, including encrypted connections (HTTPS) and restricted access, to protect your data. No method of transmission over the internet is completely secure.

Your rights

Subject to applicable law, you may ask to access, correct or erase your personal data, withdraw consent for marketing, and nominate another person to exercise your rights. To make a request, contact our Grievance Officer.

Cookies

Our website uses essential cookies to run the booking process and may use analytics cookies to understand how the site is used. You can control cookies in your browser settings.

Children

Bookings must be made by adults aged 18 or above. We do not knowingly collect data from children except as part of a booking made by a parent or guardian.

Grievance Officer

• Name: The Manager, Zeno Village 900 kandi wayanad
• Email: zenovillage@gmail.com
• Address: Meppadi, Vellarimala, Keralam 673577

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.